SOMNIVA SLEEP PROMISE
Trial & Return Policy
Take your time, experience your comfort, and make your decision with confidence.
01 / YOUR TRIAL
Sleep before
Sleep before
you decide.
A mattress should be experienced at home. Our trial approach gives you space to settle into your new sleep environment before making your final decision.
THE SLEEP JOURNEY
Try. Settle. Experience. Decide.
Try
Settle
Experience
Decide
02 / HOW IT WORKS
A simple path to better sleep.
Follow the journey from delivery to decision.
01
RECEIVE
Your sleep essentials arrive.
Your order reaches your chosen delivery address ready for its new place in your home.
02
SETTLE
Give yourself time to adjust.
Let your body become familiar with the feel and support of your mattress.
03
EXPERIENCE
Sleep naturally at home.
Experience your mattress as part of your normal nightly routine.
04
DECIDE
Keep it or begin a return.
Once you have experienced your sleep setup, follow the applicable return process if you decide it is not right for you.
03
RETURN
ELIGIBILITY
ELIGIBILITY
BEFORE YOU RETURN
Check the essentials first.
Return eligibility can depend on the product, order and applicable policy terms. Review the conditions connected to your purchase before starting a return request.
Confirm that your order is within
the applicable trial or return period.
Keep your order information available
when submitting a request.
Ensure the product remains in the
condition required by the applicable terms.
Review any product-specific exclusions
before arranging a return.
04 / RETURN PROCESS
If you decide to return, follow the path.
Start
Begin your return request through the applicable channel.
Share
Provide your order details and required information.
Review
The return request is reviewed against the applicable terms.
Return
Follow the provided instructions for collection or return.
Complete
The applicable refund or resolution follows the relevant policy terms.
05 / YOUR SPACE
Your mattress belongs in your everyday life.
That is why the trial experience happens where sleep actually matters — at home, in your own routine, with your own comfort preferences.
Experience your sleep environment
before making your final decision.
SOMNIVA
Made for your nights.
06 / FAQ
Questions before you decide?
Find answers to common questions about trials and returns.
The trial gives you time to experience your mattress at home. The applicable trial period and conditions are based on the terms connected to your purchase.
Give yourself enough time to experience the mattress naturally, then check the applicable return period before submitting your request.
Start with your order information and follow the return instructions provided for your purchase.
Check the applicable trial period, product condition requirements and any product-specific exclusions.
Refund timing depends on the applicable return review and the terms associated with the order.
07 / SLEEP WITH CONFIDENCE
Sleep on it. Take your time.
Your comfort deserves thoughtful consideration. Review the applicable terms, experience your sleep environment and choose what feels right for you.
Explore Mattresses